The 2019 IPC Cross-Border E-Commerce Shopper Survey is one of the most extensive research projects of its kind. Its objectives are to understand consumer preferences and experiences in relation to the delivery of cross-border e-commerce items. Also included within this year’s report are trends based on the results of the 25 countries which were included in the survey in 2016, 2017, 2018 and 2019.
The crisis has demonstrated how essential the logistics industry really is. The impact on logistics companies has varied depending on the types of goods they transport and which industries they serve